Frequently Asked Questions

1. How can I contact customer service?
You can reach us via email at info@customgamecover.be or through the contact form on our website. We strive to respond within 48 hours.

2. Where is your company located?
Game and Collect is based in Limburg, Belgium.

3. Do you offer international shipping?
Yes, we ship to various countries. Shipping costs and delivery times vary by destination. Please contact us for more information regarding international shipping.

4. How can I return or exchange a product?
Returns or exchanges are possible within 5 days of receipt, provided the product is unused and in its original condition. Please contact us for return instructions.
Customized products cannot be returned unless there is a defect or an error on our part.

5. How do I place an order?
You can easily order standard game covers through our website. Select your product, add it to your cart, and follow the steps to complete your purchase. For custom game covers, please fill out the Google Forms via our personalized tool.

6. What payment methods do you accept?
We accept Bancontact, iDEAL, and credit cards. All payments are processed securely.

7. Can I modify or cancel my order?
Orders can be modified or canceled as long as they have not yet entered production. Please contact us as soon as possible if you need to make changes.

8. How long does delivery take?
Delivery time depends on the product and destination. Standard orders are shipped within 5 business days, while personalized items may take slightly longer.

9. How is my personal data protected?
We highly value privacy and security. Your data is used solely for processing your order and is not shared with third parties. Please review our privacy policy for more details.